实时网络会话是什么？
Live web chat is a type of web-based communication that happens in real-time. People that utilize live web chat can exchange text messages, photos, videos, links, GIFs, and emojis.
With live chat agent or other customer service employees can communicate with you directly and in real time. This allows for a greater level of personalization and better customer engagement.
如何在网站上安装实时会话？
Live web chat does not require any additional chat software to be utilized, and therefore users do not have to waste time installing any type of software to start chatting. Live web chat is easy to use and accessible to everyone. However, to add chat to your website, you’ll need to invest in live chat software. To learn more about the benefits of utilizing live chat software, check out this link.
如何创建实时会话？
If you want to enable your website visitors to start chatting with your support agents, you’ll need to place a live chat button/widget on your website. Check out this step-by-step guide to get started.
实时会话为何十分重要？
由于实时网络会话是迅速、高效且经济转化网站访问者为付费顾客的方法，当今多数企业都使用实时网络会话作为与顾客即时沟通的渠道。
实时会话的益处是什么？
Not only do businesses love utilizing live web chat, but customers do too! Customers love utilizing live chat because generally, they’ll have their questions answered much sooner than if they called or emailed your company. Therefore, the main benefit of live chat is speed and efficiency in customer service. If you need additional help with improving your customer service, consider investing in a help desk software.
Frequently asked questions
实时网络会话是什么？
网络会话软件帮助企业网站访问者与支持团队快速沟通。企业和顾客都能够轻松在网站上开启对话。您无需下载额外的软件来实现实时网络会话——所有对话都发生在网站上，所以只需网络浏览器即可。
实时网络会话有哪些类型？
实时网络会话有三种类型。第一种是最基本的类型，信息型会话。它的主要功能是为网站访问者提供信息和问题答案。第二种是销售型会话，顾客可以获得产品推荐。代理应当具备相关知识和销售技巧。最后一种是顾客服务型，例如帮助顾客解决与产品购买或产品和服务本身相关的问题。
LiveAgent 提供实时网络会话功能吗？
LiveAgent 提供实时网络会话功能。客户可以实时联系代理并获得问题答案。LiveAgent 的实时会话可以自由配置并上传文件，帮助顾客更好地描述问题。
Expert note
实时网络会话是网上即时通讯的一种形式，用户可以在此接收文本消息、图片、视频、链接、GIF和表情符号。它提供了更个性化的客户服务和更好的客户参与。
