什么是客户推动的营销战略?
客户推动的营销战略以客户期待为动力。企业需要正确制定该战略,因为其中包含任务说明和未来布标。该战略由高级管理层创建。
该战略中提到的营销行动和工具组合往往具有长期效果。行动的目的是为客户提供巨大的价值并建立有效忠诚的客户关系。战略必须建立满意度和忠诚度。然后企业可以衡量客户满意度并评估战略的效果。
This text covers various aspects of customer communication including the importance of building good relationships and the use of outbound sales representatives and calls. LiveAgent software is recommended for customer service and self-service. The article also includes 25 successful case studies in different fields, all demonstrating how meeting customer needs can increase satisfaction, revenue, and loyalty. The use of outbound calls can improve customer satisfaction, workflow, and experience while reducing service costs and increasing profits.