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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

及时解决

什么是及时解决?

及时解决意味着工单在 SLA 设置的时限内解决。及时解决工单对于保证客户满意度是否重要。所有代理需要尽可能快地解决他们的工单。

及时解决工单的反面是超时工单。这意味着没有在 SLA 的时限内解决工单。超时工单会为您的企业带来负面影响,必须尽量避免。

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