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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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超期工单

什么是超期工单？

超期工单是没有在 SLA 时间规定内解决的工单。当工单超期时，企业就没有完成对客户的承诺。超期的原因有很多——沟通错误、依赖性、代理工作负荷过大或客户感到沮丧。

当工单超期时，您首先要做的是减少损失。代理需要向客户道歉并解释超期原因。或者经理承担起责任，尝试解决问题。无论采取哪种方式，与客户沟通并为超期作出合理的解释都是第一步。

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