什么是联系中心软件?
联系中心软件是发送不同渠道(例如电子邮件、电话、实时会话、社交媒体等)客户联系信息至客户服务代表的技术。它能够提升联系中心的效率和生产率。
联系中心是企业的一部分,主要用于与客户的沟通。联系中心还提供关键指标报告。用户可以设置某些规则,帮助代理更轻松地处理特定类型的询问和问题。
Frequently Asked Questions
What is contact center software?
Contact center software is a technological tool that increases the effectiveness and efficiency of the customer service team. Thanks to the use of such software, the contact between the customer and the customer service agent is easier and more efficient.
Does LiveAgent provide contact center software?
LiveAgent is primarily a software for contact centers. It provides multichannel contact center solutions for help desks, offering features such as support for phone calls, mailboxes, chats and social media. This comprehensive software enables better contact with the client, ensuring a seamless customer service experience.
What are the must-have contact center software?
A good software for the customer service center should have an automatic call distributor. Thanks to this functionality, the client will quickly find the right agent. The second important feature is multi-level IVR which allows callers to easily select the section they want to contact. A useful feature is to route clients to agents according to their skills and create custom connection queues that allow them to connect to the appropriate agents. An unquestionable advantage of the customer service center software is the possibility of synchronization with CRM and other business tools.
Expert’s note
联系中心软件是为了提高客户服务代表效率和生产率,向客户通过电子邮件、电话、实时会话、社交媒体等多种渠道发送联系信息的技术。
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Customer service applications, such as call center apps, help organizations manage communication and provide support to improve efficiency and customer satisfaction. These apps include various features such as call recording, interactive voice response, call routing, and automatic call distribution. Integration with other tools like CRM can also enhance sales and management. LiveAgent has a built-in call center that can be easily configured and connected to a website with a help button for mobile support.